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(Note: If you want multiple support staff to support your users, create an email group like google-group or some form of distribution list and use the distribution list email address here. This way, when a new support request is created, automatically, all the support staff will be notified and they can act on the request. However, also be careful here because the activation code (also used as passcode later) will be mailed to this email address. We will send the activation code to this email.)
(referred by - schopade)